Frequently Asked Questions
1. What sizes are available at Aahistaa, and how do I find my correct size?
We offer a wide range of sizes to suit every body type. A detailed size chart is available on every product page to help you find your perfect fit. We recommend measuring yourself and comparing with our size chart before placing an order. If you are still unsure, feel free to reach out to our support team and we will be happy to guide you.
2. How long will it take to receive my order?
All orders are processed within 1 to 2 business days and delivered within 7 business days from the date of dispatch. Delivery timelines may vary depending on your location, courier partner, and any unforeseen circumstances such as weather or festive rush.
3. How can I track my order?
Once your order is dispatched, you will receive a tracking ID and link via email and SMS. You can also track your order by logging into your account under the "My Orders" section, or by visiting the "Track Your Order" page on our website and entering your order ID.
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on eligible pin codes. COD availability will be shown at checkout based on your delivery address. A nominal COD handling fee may apply on certain orders.
5. What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, popular wallets, and Cash on Delivery (where applicable). All online payments are processed through secure third party payment gateways, and we do not store any card or banking details on our servers.
6. Can I return or exchange my order?
Yes, you can raise a return or exchange request within 3 days from the date of delivery. A return & exchange charge of Rs. 100 per product will be applicable. Products must be unused, unwashed, and returned with all original tags and packaging intact.
7. How and when will I receive my refund?
Once your returned product reaches our warehouse and passes the quality check, your refund will be initiated within 15 business days. Refunds are credited to the original payment method used at the time of purchase. For COD orders, refunds are processed to the bank account details shared by the customer.
8. What should I do if I receive a damaged, defective, or wrong product?
We are truly sorry if that happens. Please write to us within 48 hours of delivery with your order ID, clear pictures of the product and tags, and a short unboxing video. Once verified, we will arrange a free replacement or a full refund without any deduction.
9. Are the colours of the products shown online exactly the same as the actual product?
We make every effort to display our product colours as accurately as possible. However, slight variations may occur due to screen resolution, device settings, lighting, and photography conditions. Since many of our kurtis involve handwork, block printing, or natural fabrics, small variations in colour, print, or texture are natural and add to the charm of each piece.
10. How should I care for my Aahistaa kurti?
Each product comes with specific care instructions on the label. We generally recommend gentle hand wash in cold water, drying in shade, and avoiding harsh detergents or bleach to maintain the fabric, colour, and embroidery for longer. Please refer to the care label attached to your garment for detailed guidance.
11. Can I cancel or modify my order after placing it?
Orders can be cancelled or modified only before they are dispatched from our warehouse. Once the order is packed and shipped, cancellations or changes will not be possible. To request a cancellation, please contact our support team as soon as possible with your order ID.
12. Do you ship internationally?
Currently, Aahistaa ships only within India. We are working towards expanding our services internationally in the near future. Please stay connected with us on Instagram and subscribe to our newsletter for updates.
13. How can I contact Aahistaa for support?
We would love to hear from you. You can reach out to us through the following:
Email: connect@aahistaa.com
Phone: +91 93276 49354
Our team typically responds within 24 to 48 business hours.